Privacy Policy / Disclaimer
© 2008 This site is copyright protected | Disclaimer/Data Protection/Privacy Policy/Security
Policy
Company Address:
Sail Croatia (Hidden Croatia Ltd)
160 Brompton Road
Knightsbridge
London
SW3 1HW
Registered Address:
20 Black Friars Lane
London
EC4V 6HD.
Registered in England & Wales, number 4584435
Opening Hours:
Monday to Friday 9am - 6pm
Saturday 10am - 4pm
Disclaimer
We have made every effort to ensure that the information on this website is accurate
and all information is updated regularly. However, all flights and holidays are
subject to availability and may be subject to price changes prior to confirmation
of your booking. We take great care to ensure brochure and website accuracy but
services and facilities may change or be withdrawn and information may change. We
regularly update information to display up to date text but please note that any
late changes will be flagged up during the booking process. Prices for holidays
and flights change frequently. Whilst we check regularly to try to ensure that holidays
and flights are available at the prices shown, we cannot guarantee the availability
of any holiday or flight at an advertised price. However, the current price will
be displayed before you confirm your booking. All prices are in sterling and include
taxes, unless otherwise indicated.
Jurisdiction
All agreements will be made in England and are governed by English law and are subject
to the exclusive jurisdiction of the English Courts. Prices shown may change and
are subject to availability.
Your Information
This refers to information such as your name, contact details, travel preferences
and special needs/disabilities/dietary requirements that you supply us or is supplied
to us, including any information about other persons on your booking. Your information
is collected when you request a brochure, a quote or make a booking with us. We
may also collect information about you and your party when we contact you regarding
your enquiry or booking. It is your responsibility to ensure that other members
of your party are aware of the content of our Privacy Policy and consent to your
acting on their behalf in all your dealings with us. We will update your information
whenever we get the opportunity to keep it current, accurate and complete.
Our Use of Your Information
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In order to process your booking and keep you informed of any relevant information
relating to your booking, and to ensure that your travel arrangements run smoothly
and meet your requirements we need to collect certain personal details from you.
These can include the names and addresses of any party members, any special needs
and dietary requirements. We must pass the information on to the relevant suppliers
of your travel arrangements such as airlines, hotels, transport companies, which
may be outside the UK / EEA. We will not however, pass any information onto any
persons that are not responsible for any part of your travel arrangements. We take
full responsibility for ensuring that proper security measures are in place to protect
your information. For air travel, it may be a mandatory requirement (imposed on
airlines by governments at the point(s) of departure and/or destination) to disclose
your information for security and anti-terrorism purposes, or any other purposes
which they determine appropriate.
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We may use your information for the purposes set out in our data protection registration
with the Office of the Information Commissioner, and disclose the same to our "group
companies" (i.e. our holding companies and all group or affiliated companies of
our holding companies, some of which may be outside the UK/EEA) for business purposes.
We may also disclose your information to companies who act as "data processors"
on our behalf. These purposes include administration, providing services (and contacting
you where necessary), customer care, improving our service, business management
and operation, re-organisation/structuring of our business (or our group companies),
risk assessment, security and crime prevention/detection, research and analysis,
marketing, monitoring, assessing customer purchasing preferences, dispute resolution,
credit checking and debt collection. If we search against the files of credit reference
agencies, they will record the search and hence the way in which you conduct your
account with us may be shared with other lenders and credit agencies.
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Some of your information may be considered "sensitive personal data" under the Data
Protection Act 1998. (For example, information relating to health or religion.)
We collect it to cater to your needs or act in your interest, but we do so on the
condition that we have your positive consent – we will do all that is reasonably
practicable to draw this to your attention when you first supply us with your information,
or at the next available opportunity. By booking your holiday with us you also agree
for your insurers, their agents and medical staff to disclose relevant information
(which may contain sensitive personal data) to us in circumstances where we need
to act in the interest of everyone in the group you are travelling with. For example,
if you have and infectious illness whilst in resort, we may need to make special
arrangements for you and also ensure that you do not return with the group immediately.
By booking your holiday with Hidden Croatia you agree to the Privacy Policy as set
out above.
Direct Marketing Material
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We may from time to time contact you by post with information on offers of goods
and services, brochures, new products, forthcoming events or competitions from our
holiday divisions and other divisions within the Hidden Croatia Group.
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You may indicate your preference to also receive our direct marketing material for
the above purposes by telephone or e-communications (e-mail or e-brochure) on our
website(s) or forms, or to our staff at the time you first supplied us your information.
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You may, in addition, indicate your preference regarding receiving third party direct
marketing material by post.
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If do not wish to receive such information or would like to change your preference,
please refer to point (2) of "Your Rights" below.
Your Rights
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You have the right to ask in writing by completing our Data Subject Access Request
form for a copy of the information we hold about you (for which we may charge a
fee) and to have corrected any inaccuracies in your information.
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You have the right to ask in writing not to receive direct marketing material about
our products and services. If the following facilities are available, you can amend
your previous preference by calling our customer services helpline on 0800 021 7771
or email us at
or in literature which you subsequently return to us. Once properly notified by
you, we will take steps to stop using your information in this way.
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If you would like a list of our group companies or brands, please send us your request.
Our head Office: Hidden Croatia Ltd, 160 Brompton Road, Knightsbridge, London, SW3
1HT. Please address your correspondence to the Group General Manager and Data Controller.
Use of Cookies and links to other websites
When contact and dealing with you via our website, we may use "cookies". A cookie
is a small piece of data sent from a web server to a computer and stored in a text
file on the hard drive. Cookies allow us to identify your computer but not you personally.
We may use cookies to measure site usage and related information.
Our website may contain links to other sites not controlled by us. These sites may
send you cookies and collect data and personal information. We are not responsible
for the actions, content or the privacy policies of those websites to which our
website may link.
Monitoring
To ensure that the information we provide to you is accurate, to help improve our
service and in the interest of security, we may monitor and/or record: (1) your
telephone calls; (2) customer transactions and activities on our website; and (3)
customer activities using CCTV recording equipment in and around our premises. All
recordings are and shall remain our sole property.
Security Statement
To ensure your information is secure and well protected we follow generally accepted
industry standards to protect the personal information submitted to us.
Changes to this Policy
Any changes to this Policy will be published in subsequent brochures, posted on
our website, or is available on request via post. We make every effort to ensure
our practices meet with the most current version of this Policy.